Privacy Policy

We know that privacy is important to you. Your privacy is important to us too. This Notice explains how Vital Samples collect information from or about you when you visit the websites or any applications, social media networks, interactive features, and other services that link to this Notice  and how we use, maintain, protect and disclose that information.

If you are using our Platforms in connection with our HIPAA covered services, please refer to the HIPAA Notice of Privacy Practices,  which describes how we use and disclose your protected health information, our legal duties with respect to your protected health information, and your rights with respect to your protected health information and how you may exercise them. In connection with HIPAA covered services, in the event of conflict between this Notice and the HIPPA Notice of Privacy Practices  (index.html) our HIPAA Notice of Privacy Practices will prevail.

Information We Collect

We may collect information about you including non-personally identifiable information and/or “Personal Information,” which is information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.

Personal Information we might collect includes data such as the following:

Business or commercial purposes for collection

Third parties to whom Disclosed for Business Purpose

Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, signature, email address, account name, or other similar identifiers.

Direct contact with users through the Platforms, phone, email, web form and social media.

As described below, e.g., to provide you with products and services and for internal purposes.

Service providers, marketing and promotional partners, other entities that provide a service directly to you.

Financial information such as credit card number or debit card number and address or other information related to a billing or payment transaction.

Direct contact with users through the Platforms, phone, email and social media; from subsidiaries and affiliates and third parties.

As described below, e.g., to provide you with products, schedule an appointment, or complete transactions, and for internal purposes.

Service providers and affiliates.

Professional or employment-related information.

Direct contact with users through the Platforms, phone, email and social media and from service providers assisting in filling open positions.

To process applications for potential employment and for internal employment and benefit purposes.

Service providers; where permitted or with consent, with third parties such as future employers or pursuant to legal request.

Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Platforms, cookies and other tracking technologies, third parties and affiliates such as service providers.

As described below, e.g., for internal and marketing purposes.

Service providers, analytics, marketing, and promotional partners.

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, form submissions, email unsubscribes and subscribes, email engagement or advertisement.

Platforms.

As described below regarding cookies, e.g., for internal purposes and for marketing purposes, as described in our Cookie Notice .

Service providers, analytics, marketing, and promotional partners.

Geolocation data.

Platforms; e.g. to provide nearby Patient Service Center locations.

As described below regarding cookies, e.g., for internal, marketing, and other operational and business purposes.

Service providers, marketing and promotional partners.

Inferences drawn from any personal information collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Direct contact with users through the Platforms, phone, email and social media; cookies and other tracking technologies, third parties and affiliates such as service providers.

As described below, in order to facilitate more targeted marketing, as well as for internal reporting and analytics purposes.

Service providers, marketing and promotional partners, third parties for operational purposes.

Vital Samples employee information, including employee identification number, identifiers and address details, contact information, employment details, job location, financial or payroll related information, other potentially sensitive personal information including National or State Identification Numbers for various employment-related purposes or background checks, and dependent information for the administration of certain employee benefits or programs.

Direct contact with Vital Samples employees and any third-party employee recruitment sources.

To conduct background checks and for other purposes in the ordinary course of employment (e.g., to facilitate onboarding processes, manage compensation, provide benefits, review performance, etc.)

Service providers, marketing and promotional partners, third parties for operational purposes

Sensitive personal information, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, sexual orientation, sex life, precise geolocation, information concerning your health, and genetic information.

Direct contact with users and Vital Samples employees, or through Platforms (e.g. to provide nearby Patient Service Center locations)

Internal reporting and analytics purposes, for other purposes in the ordinary course of employment, and to facilitate more targeted marketing.

Service providers, analytics, marketing, and promotional partners, and third parties for operational purposes.

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We do not consider Personal Information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise. For example, de-identified or aggregated consumer information.

Additionally, the following types of information are not considered Personal Information:

• publicly available information from government records; or

• information excluded from the applicable data privacy law’s scope, including but not limited to PHI covered by HIPAA, information derived from PHI that is de-identified in accordance with HIPAA, and personal information we handle in our capacity as a service provider to a business.

If we combine non-personally identifiable information with Personal Information, we will treat such information appropriately, but not all rights may apply to the non-personally identifiable information portion.

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How We Use Personal Information That We Collect for Business or Commercial Purposes

We may use your Personal Information:

• to fulfill the purposes for which the information was provided (e.g., to provide a service or perform on a contract); to identify you in order to respond to requests, provide services or products, personalize information we provide to you, or otherwise as described below;

• to communicate with you about your account or our relationship, such as making announcements about the Platforms or our privacy policies and terms;

• to send push notifications and other information through our Platforms;

• to design, improve and administer our Platforms;

• to improve our products and services;

• to recruit and evaluate job applicants and candidates for employment and to conduct background checks;

• to engage in the ordinary course of employment (e.g., facilitate onboarding processes, manage compensation, provide benefits, review performance, etc.) and for other internal human resources purposes;

• to audit and measure user interaction with our Platforms, so we can improve the relevancy or effectiveness of our content and messaging;

• to develop and carry out marketing, advertising and analytics;

• to provide texts or emails containing information about our products or services, or events or news, that may be of interest to recipients, as permitted by law;

• to deliver content and products or services relevant to your interests, including targeted ads on third party sites;

• to detect security incidents or monitor for fraudulent or illegal activity;

• to enable security measures (such as, to protect our Platforms, customers, employees and business partners);

• debugging to identify and repair errors;

• to protect our rights and to protect your safety or the safety of others;

• to investigate fraud or respond to government inquiries;

• to complete corporate transactions (from time to time, we sell, buy, merge or otherwise reorganize our businesses, and these corporate restructurings may involve disclosure of Personal Information to prospective or actual purchasers, or the receipt of it from sellers);

• to comply with laws, regulations or other legal process; or

• otherwise use your Personal Information with your consent.

We may also use your Personal Information to:

• provide you with the services and products you request or that have been ordered and/or requested by your healthcare provider;

• process or collect payments for our services; or

• respond to your questions and otherwise provide support you request.

We may use Precise Location Data from your device in accordance with the device’s consent process on some of our Platforms to help us improve your user experience and provide information that is relevant to you, such as nearby Patient Service Center locations.

When you choose to print or email one of your results from within the MyQuest application, the result file is temporarily stored on your mobile device to aid in more efficient delivery of your result.  The result file will be deleted from your mobile device storage once the action of printing or emailing is complete.

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How Long We Retain Your Personal Information

Vital Samples  retains your Personal Information only for as long as is necessary for our legitimate business purposes. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups. This applies to all categories of Personal Information in use by us. 

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Selling Personal Information or Disclosing of Personal Information for Targeted Advertising

We do not sell Personal Information.

 

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Cookie Notice

Our websites, like almost all other websites, use cookies and other technologies to make the website work as you expect and to collect and share information. Please see our Cookie Notice for more information.

 

Keeping Your Information Secure

Vital Samples has adopted physical, technical and administrative measures that are designed to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of Personal Information. We cannot, however, ensure or warrant the security of information. No security measures are infallible.
 

How can you help protect your information?

If you are using a Vital Samples Platform for which you registered and chose a password, you should not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the Vital Samples Platform and close your browser window when you have finished your work.

Please note that unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us. For this reason, we prefer that you not communicate confidential or sensitive information to us via regular unencrypted email. We will, however, honor patient requests for communications through unencrypted email.

 

Links to Other Sites

Our Platforms may be accessed from or contain links to other websites that we do not own or operate. If you access those links, you will leave our Platforms. Vital Samples does not control those third party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites, including about the content or security of those sites. The information you choose to provide to or that is collected by these third parties is not covered by this Notice. 

 

Children's Privacy

We do not knowingly collect information from children (as defined by COPPA) and we do not target our Platforms to children. If we learn that we have collected any information from children, we will delete it. For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

Additional Rights

1. The Right to Non- Discrimination for the Exercise of a Consumer's Privacy Rights. You have a right not to receive discriminatory treatment by Vital Samples for exercising any of your privacy rights conferred by your state’s consumer privacy laws. Vital Samples will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to:

• denying goods or services;

• charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties;

• providing a different level or quality of goods or services; or

• suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.

Vital Samples  may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

2. Authorized Agents

Certain state residents may designate an authorized agent to make a request on your behalf. We will comply with requests made by authorized agents as required by applicable law. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.​  

International Transfer of Your Personal Information

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided, including transfers to the U.S. (i.e., a 'Recipient' country). Vital Samples  will use mechanisms for any such transfer as required under applicable law. If You have questions concerning the transfer of your Personal Information, please contact us using the contact details set out below.

Updates To This Privacy Notice

From time to time, we may change this Privacy Notice. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. We encourage you to review this Notice periodically to be sure you are aware of those changes. Changes will become effective as of the “Last Updated” date.

Contact Us

Should you have any questions about this Notice or our privacy practices more generally, please email us at Support@VitalSamples.org 

You can also call us at 404-545-9244

Last Updated: June 2,2025